What kind of attitude does your company have?

Tuesday, March 23, 2010 by Laura Colar
In a recent post by Seth Godin, he talks about some issues with internal attitudes that can really cripple an organization's effectiveness and level of success. I think every business, large or small, suffers from sort of attitude problem. Sometimes they can be small and limited to specific department, sometimes they involve large egos and other times they involve employees not wishing to take responsibility for aspects of business that go beyond their daily duties.

Seth believes an attitude of WE is missing and I have to say I agree. It's convenient to view ourselves and our roles as separate from others in different departments. But the truth is we're all tied to the financial success of where we work, a harsh reality highlighted by the economic troubles of the last few years. It's easy to forget this simple concept in the bustle of the day to day but it's important to remember.

Adopting a can-do attitude won't just benefit you, but the company at large (which in turn, benefits you again). Seth writes,

"Product launches, innovations and initiatives by any organization work better when the key people agree on the goal, believe that they can achieve it and that the plan will work.

Do we have a cynicism shortage? Unlikely.

Successful people rarely confuse a can-do attitude with a smart plan. But they realize that one without the other is unlikely to get you very far.

Count me in. Let's go."


What's your current company culture like? Do you and most of your staff have a can do attitude as well as the understanding that they're responsible for the success of operations just as you are? An organization assessment is a practice that can help you answer both questions above. As a result you might find that you're rewriting some of your business strategy documents or business plans, incorporating values that will improve attitudes and cut down cynicism.

Marketing; the key to staying strong

Wednesday, February 17, 2010 by Laura Colar
We're always emphasizing how important it is to have strategies in place to guide every tactical decision you make as you operate your business or company on a day to day basis. While we offer accounting services, organization assessments, part time CFO and part time CIO help, at the end of the day, Milestone Advisors is all about STRATEGY.

A thoughtful approach that addresses multiple aspects and seeks to achieve a goal makes your operations stronger and more prepared to handle anything that may come your way (whether that be anticipated or completely unseen).

That being said, take a look at this piece that identifies using a revamped marketing strategy as a way to stay strong when the economy falters.

"The key to competing strong in a weak economy is to remain visible and project an image of strength and stability. Customers have a heightened sensitivity to any sign of weakness, so resist the urge to dramatically reduce your marketing activities. To flourish in challenging times, you'll need to distill your marketing and public relations efforts into a powerful, concentrated mix that delivers a high level of visibility and impact on a limited budget."

Wise words. If you need help retooling and refocusing your efforts, I think you know where we'd direct you.

Is a part time CFO for me?

Tuesday, February 2, 2010 by Laura Colar
Running a business is hard. Developing an original idea and building an organization upon it requires passion, dedication, time and creativity. Not only that, those four intangibles must flow forward continuously, providing you with a steady stream of inspiration and motivation. This doesn't leave a lot of time for all the additional nuts and bolts of running a company including hiring, firing and communicating with employees, managing vendor relationships and (many entrepreneurs least favorite task) balancing the books and projecting future growth.

Odds are, you don't have time handle all your company's finances. Maybe you have time to cut checks and perform a daily assessment of your bank account. Maybe you have time for more than that. The bottom line remains, more often than not, entrepreneurs are idea people, not numbers people.

Even if they do enjoy calculations and percentages, odds are they don't have the level of expertise that will allow them to compare their company to current market research and trends, build a sustainable financial model and project for the future (creating reports that enable you to make decisions that will ultimately allow your company to grow).

Many startups and small businesses can benefit from using the services and expertise of a part-time CFO. They can provide you with important information and advice to aid in decision making that leads to growth, avoid numerous business accounting pitfalls and aid in problem solving efforts positioning your operations for as much success as possible.



Market Research Not Important? Think Again.

Tuesday, February 2, 2010 by Glenn Dunlap
I was approached recently by the CEO of an upstart software as a service company to consider helping his company develop a corporate finance strategy and raise the requisite capital. We talked at length about the application that the company had built, the customer base, the channels that the company sold through, and the market opportunity. We also talked about some of the obstacles that the company faced in order to be successful.

It appeared to me on first blush, that while the product was a great solution, the "problem" wasn't painful enough to the prospective customers to cause them to beat a path to the new application or even make the purchase if proactively presented with the solution. But that was only my first reaction and I've been wrong before. We needed to dig a little deeper.

I offered to review the business plan and bring in our part time CIO to help assess the technology and the opportunity. But before we had received the information for our discovery process, we received an interesting call from the CEO.

The company had decided to put everything on hold. Everything. The board had met over the weekend and decided that it would take too long to pull together the necessary funding to continue the next phase of the product development plan. The other option would be to attempt to grow the business organically but they didn't feel that could be done successfully either.

What initially appeared as an incredibly large target market was actually not nearly as large as thought. The challenge? The pain factor, or lack thereof, that I mentioned before. I was afraid of that...

It's difficult for early stage or startup companies to consider spending time or money on market research - largely because both resources are so scarce. The other concerns are that asking prospects for feedback and input could "let the cat out of the bag" too early, cause challenges with meeting deliverables, create competitors, or put intellectual property at risk.

All of these concerns are legitimate and should be addressed and treated with caution. However, the risk of spending time in production or development ahead of completing a thorough market research process can cause greater problems down the road.

If you have a great idea that you are considering turning into a product or business, work with an individual or firm that can provide you with the market research services to support business plans for small business. You'll be glad you did and you'll be better positioned as a result.

Innovation: Do you have what it takes?

Monday, February 1, 2010 by Laura Colar
One of the many insightful professionals whose tweets I follow and read on a regular basis drew my attention to this article about two weeks ago. 'Why Victims Can't Invent Anything' takes a fresh approach to why many struggle with innovation to either enter a new marketplace or continually develop in order to compete in their current one.

Part of the article can be broken down into a simple concept we're all familiar with - that is, in life, do you typically see the glass as half empty or half full? However, when applied to your business outlook, this theory naturally becomes a bit more complex.

When problems arise do you welcome them, knowing that in the end whatever product or service you produce will ultimately be more complete solutions for your customers/clients due to issues faced early on? Do you see these challenges as times to innovate, to stretch yourself, your employees, your company?

Or do you throw up roadblocks, adopt exasperation as an attitude and complain?

If you regularly do the latter, the piece asserts you're robbing yourself of the ability to innovate. When you complain about hiccups in time lines, frustrations with research and development or any other inevitable hurdles you make yourself a victim. And as the article argues, victims never invented anything.

To lead your company or organization into the future you're going to need the ability to innovate which means no excuses, problems/challenges = opportunities to change the landscape of your marketplace.

This outlook doesn't have to be inherent, it can be learned. After all, many traits or characteristics of entrepreneurs are more skills they have honed than anything else. You can't be the only one whose adopted this attitude either. It should be a part of your organization's identity and brand so all employees not only identify with it, but exhibit it in their approach their every day routines. This means assessing your business plan, product marketing plan business strategy or marketing communications strategy - make the can-do attitude a part of your company culture and you'll be able to innovate on a daily basis.

The war for our technology bucks

Tuesday, January 19, 2010 by Laura Colar
A recent piece in Fortune called 'Clash of the Technology Titans' discusses key industry players and moves each are making to add increased functionality and offerings that in turn, challenges others who may specialize in those areas. Sound confusing? In a way, it is.

The companies discussed include all of the largest computer and networking organizations; Cisco, Hewlett-Packard, IBM and Oracle - and each one of them wants to own the entire space and in order to do so, are buying up smaller companies to add to their lists of service offerings and run competitors off the map.

"It's the industrialization of IT," says Pacific Crest Research's Brent Bracelin. "In the new world that will come about in the next three to five years, you'll buy the entire stack. Will you buy it from IBM, from Cisco? From HP? That's what the battle is all about."

The good news you may ask? With these massive companies competing for every business sector's loyalty, small business owners are going to see competitive pricing on a variety of different technologies. This may make it easier to run our companies and have the best tools possible at our dispense.

With the possibility of more and cheaper technology solutions out there, you may want to begin work with a technology strategy consultant who can assess both your needs and the various platforms offered by these 'titans', determining what's best for you, building an effective technology architecture that can be incorporated into a revamped business strategy.

Normally the concept of in-fighting is perceived as a negative. In this case, it's ideal for the small business owner.


Up In the Air

Wednesday, January 13, 2010 by Laura Colar
Recently I grudgingly shelled out $9.25 plus another $4.25 for a movie ticket and an accompanying soda to see George Clooney's handsome face on a big screen (I don't believe there is anyone who improves with age as he has). The movie was Up In the Air in which George Clooney's character, Ryan Bingham, fires people for a living. There is an art to his delivery and he provides the employees being laid off with a packet that promises this will be a positive change for them, if they choose to make it one.

He travels around the country delivering this depressing message and his schedule fills up as references are made to auto and manufacturing companies. If I understand correctly, many of the employees featured in these scenes were real people who had been laid off as our economy declined at a break neck speed.

Granted, there is a romantic story line incorporated into the film but what I really took away from it was that our country's unemployment rate is not merely a number or statistic. I hear it referenced practically every day on the news but rarely do I associate the recent increase or perhaps an uncharacteristic decline for the month, with real people.

We have become desensitized to news in general and use that as a coping mechanism for the unfortunate state of the economy and perhaps, of our own finances. In order for our country, economy and ourselves to fully rebound from the struggles of the past few years, we need to remember these numbers aren't just statistics, they are people.

This is a concept that also needs to be top of mind as we look to continue to do business in 2010. Those of you considering starting a business must be thorough in your preparation, creating accurate business plans and business strategies that project for both best case scenarios as well as worst case. You must do thorough and even exhausting market research to be sure to position your venture for success, before you ask others to tie themselves to the future of your company. If you're already in business, an organization assessment might be a beneficial exercise.

This is a necessary outlook in terms of customers as well or whoever you are doing business with - prospects, current clients or customers and vendors. The way you do business has to become personal again, after all, you're dealing with people, just people. It shouldn't be more complex than that.

We should make more of an effort to understand that every decision we make when it comes to business practices affects other people and we must be conscious of the potential consequences so we can position our own operations, as well as others, to enjoy profitability. This will be essential in an economic recovery. Maybe you need a new financial plan.

Reflecting on the past year

Tuesday, December 29, 2009 by Laura Colar
Okay, enough blogs about assessing your current business plan strategy, company goals or product development plan and whether or not you need to develop a new marketing strategy or organization assessment. Let's have a little fun (although all those things are valid exercises).

Fortune recently published a piece that highlights the 'Dumbest moments in business in 2009'. The highlights include Direct TV using the late Chris Farely in ads, AIG's new CEO calling Congress a bunch of 'crazies' and botched credit card reform.

Take a look at the list and let us know what strikes a chord with you. After all, two very important things any small business owner or entrepreneur must have is skin as thick as an elephant's and a well-honed sense of humor.


The end of another year, time for an organizational assessment

Wednesday, December 16, 2009 by Tom Gabbert
It's that time of year again, business owners everywhere are spending late night examining operations, reconciling accounts and figuring out what can be done better next year. Don't let all of that analysis go to waste - use it to set a new year’s resolution, particularly one for your business to improve / upgrade the financial reporting and forecasting capabilities within your organization. 

Here are some ideas I find are often the most beneficial for small business owners to consider:

Budget  – Establish a detailed departmental budget for the new year.  You will be surprised by the cost savings that you will be able to achieve simply by developing a detailed budget and reporting against it on a monthly basis.

Executive dashboard – Identify the five or six things that are most critical to the success of your business and put them in a dashboard format that gets updated on a regular basis.

Financial model
– Don’t spend all of your time looking in the rear view mirror.  It is equally important to look ahead by developing a three year financial projection model that will help you better understand where your business is headed and the resources required to help you reach your goals.

The above tips are small, basic insights but should be be considered while restructuring your business's organizational development strategy and then i
ncorporated into an overall business plan that has a clear financial model and accounting practices.

I’m a big believer in the old saying that “what gets measured, gets managed”.  I’ve seen many companies make significant improvements in operational efficiency and overall profitability by changing and improving the way that they look at the  business.   



Buying a business (or selling)

Saturday, December 12, 2009 by Laura Colar
I have a rule I'd like to introduce. If you're not familiar with Norm Brodsky, you probably should be.

Norm has been a contributor for Inc. magazine for years. A serial entrepreneur who has started and grown six different companies. Lately, Norm has been writing a column that details the incredibly complex and drawn-out process of selling CitiStorage, one of his six endeavors.

Each column details a new phase or challenge he's encountered during the process and I must say, his musings have been simultaneously intriguing and frustrating to follow. It seems the process of either buying a business or selling one (depending on which side you are on) is fraught with unseen obstacles whether those be morale of current employees, environmental regulations (one of Norm's problems) or adequate financing for the sale.

Even if you aren't currently in a position to either sell or acquire, reading through Norm's experience will open your eyes to the all the potential complexities involved in the process.

At Milestone Advisors, not only are we familiar with these complexities, we've helped many an entrepreneur sell their operations as well as buy other business that will enhance their products or brand.

We believe it an essential part of the process to contact a firm like ours who can objectively analyze the situation pre-sale and anticipate obstacles, thus building a strategic plan to ensure a smooth process. Such plans include organization assessment before a purchase or sale is made, market analysis (how will the sale or acquisition affect your remaining operations in the current economic client?) and much more.

Check out Norm's trials and tribulations throughout his process and if selling or buying is in your future, contact someone who can help you navigate through it.



Bookkeeping Basics

Monday, February 2, 2009 by Tom Gabbert

Despite the importance of bookkeeping, small businesses often neglect it because of the time and effort it takes to set up and tend to a bookkeeping system. But bookkeeping is an essential part of every business regardless of size and one thing you can't afford to ignore.

Bookkeepers are responsible for organizing and tracking receipts, cancelled checks and other records generated by financial accounting transactions. Bookkeepers chronologically record all transactions — cash disbursements, cash receipts, sales and purchases, and others — in a journal and post the journal entries to a general ledger of accounts, which accountants use to prepare monthly financial statements.

There are several good reasons to have a bookkeeper maintain balanced books:

  1. Helps you assess whether or not gross profits and expenses are in line with your budget and projected net profits.
  2. Helps you anticipate and avoid cash-flow problems.
  3. Lenders and investors want to see accurate and complete books for a business before granting loans or investing capital.
  4. Up-to-date accounting records help you keep track of customer balances and monitor potential collection problems.
  5. Keeping good books along with receipts and cancelled checks will back up whatever deductions and tax credits your company takes.
  6. Without good bookkeeping, you leave yourself exposed to fines and penalties if you get audited.
     

You can learn the basics by taking a bookkeeping class at a community college or small business center in your area, but most businesses hire a full or part-time bookkeeper to maintain their books.

Budgets for Small Business - Part II

Monday, February 2, 2009 by Tom Gabbert

Budgeting Fixed Costs

Fixed costs are simply those costs that do not typically fluctuate with sales volume or revenue. Examples of fixed costs often include management compensation, rent, professional fees, marketing, and insurance. Also, while some costs may be variable for certain companies (e.g., utilities for a heavy manufacturer), they may be fixed for others (e.g., utilities for a service organization).

Fixed costs are typically budgeted with reference to prior spending levels, adjusted for anticipated changes in the current period. For example, you may need to budget an increase in insurance expense due to a recently received rate increase notification. Or you may budget lower legal fees because this year’s legal expense included costs associated with settlement of an unusual matter which is not expected to recur. Management compensation is usually analyzed for each existing or new employee, while other expenses may be linked to specific planned activities – e.g., special travel, anticipated product promotions, significant consulting projects, etc. Items such as depreciation and amortization can usually be estimated from schedules prepared by your accounting firm.

Budgeting Cash Flows and Interest

Once you’ve budgeted your revenues and expenses, it’s usually a good idea to translate budgeted net income into budgeted net cash flow, especially if the company has debt, anticipates significant growth or is planning to make capital purchases. Net income adjustments required to calculate cash flows typically include non-cash expenses (e.g., depreciation), anticipated changes in receivables and payables, planned capital expenditures and anticipated borrowings and repayments on debt. From this information, you can also budget interest expense on planned outstanding borrowings.

Putting It All Together

Once you’ve established the "top-down" revenue and variable cost budgets and the "bottom-up" fixed cost budget, you need to put the two pieces together. Is the net result acceptable? If not, it’s time to revise the financial plan. Budgeting is ultimately an iterative and interactive process involving many individual pieces that must be assembled in a logical, coordinated fashion. Often, it’s the process of creating the plan, rather than the plan itself, that provides the most benefit. Notwithstanding the benefits of the process, using the plan to measure and assess the company’s ongoing performance can be a highly effective tool for managing the company’s operations and, ultimately, guiding the company toward achievement of its vision.

You’re the Boss; Where do you turn? - Part II

Monday, January 12, 2009 by Glenn Dunlap

Where to Go for Help

So now that you’ve decided to ask for help, where do you turn? Fortunately, you have numerous options. The path you choose will depend on your particular situation: stage of your company in its development, strength and diversity of your management team, available time and money. So where do you start?

First, try to perform an honest assessment of your business strategy and financial plan. What kinds of issues/problems are you facing? What are the obvious symptoms and what might be some of the root causes? Don’t be afraid to involve your management team or other employees – they may have observations and suggestions you haven’t thought of and will appreciate the opportunity to become involved. You might also consider doing some outside research on your particular problem, since it’s likely others have faced the same challenges. Fortunately, there are a variety of articles, books and other sources available on various subjects related to business and the issues business owners face.

The next step might be to seek input from your peers or other business professionals in your community. Others who are not as close to the problem as you are can often provide useful, objective insight into your underlying issues, as well as possible solutions. People to contact might include your banker, an accounting firm, financial planner, consultant or attorney, all of whom have probably worked with other companies with similar issues. You might also want to join a local business group such as the chamber of commerce, a trade organization or a CEO "round table". These groups often provide an excellent opportunity to meet and develop relationships with individuals like you who have experience in running and growing a business.

Finally, if you haven’t already, you should consider developing your own board of advisors. While your board might not be as formal (or as lucrative for its members) as your Wall Street counterparts, it can be just as beneficial to the company. Your board might consist of lenders, attorneys or accountants, as well as other business partners such as vendors, customers, and community/business leaders. A great choice might be an individual in your community who has successfully grown his/her business in another industry and could provide you insights from their experiences. You could also target an individual with certain functional experience that is relevant to your situation. These are both examples of individuals that you could meet thru networking.

Regardless of which course of action you take, the key is to access this information by asking for help. As the CEO of your company, it is imperative that you don’t isolate yourself with nowhere to turn. Instead, seek assistance from others and surround yourself with resources that can help you lead your company to the next level.