And goodness sake, don't be late!

Friday, January 8, 2010 by Laura Colar
We meet with people literally every day. We have people into our offices for introductions, to discuss the potential needs of their companies or operations and how we might assist them in their goals. We meet with each other to get on stay on the page.  We meet with current clients to share with them market research, build business plan strategies or develop a product marketing plan for a new service or product they plan to roll out. Our conference room is always busy and often we're on the road, meeting our clients where it's most convenient for them.

Unfortunately, sometimes meetings can become a waste of time if they're not run properly and people don't demonstrate proper business etiquette. After all, running effective meetings is a way to build positive relationships with clients and prospects. Here are some tips we found and liked:

1. First decide on how formal your meeting will be

2. There is a skill in inviting the right people to a meeting

3.
Prepare a meeting agenda in advance and circulate this to your attendees - remember that meetings can come in all different durations, so get people’s attention by having weird duration meetings

4.
Use meeting ground-rules to help avoid speaking for the sake of speaking.

And, as the title reflects, don't be late, ever.

Innovation needed not just to start, but to sustain success

Friday, January 1, 2010 by Laura Colar
We've discussed the necessity of innovation as a major economic driver before. We've also asserted that the innovation itself could hold the key to creating new jobs and opportunities throughout the country and spending dollars to empower it is where how our nation remains a global leader.

But, as a recent article in the Chicago Tribune points out, innovation should be an ongoing component of every company to increase customer satisfaction and public perception of your operations (not just the driving force behind starting the organization).

Take a look at the piece and remind yourself that ongoing efforts to continually innovate must be as strongly emphasized within your business plan as product development strategy (as the can be two different things). If you leave innovation in the beginning processes, your competitors may and most likely will, surpass you.

Reflecting on the past year

Tuesday, December 29, 2009 by Laura Colar
Okay, enough blogs about assessing your current business plan strategy, company goals or product development plan and whether or not you need to develop a new marketing strategy or organization assessment. Let's have a little fun (although all those things are valid exercises).

Fortune recently published a piece that highlights the 'Dumbest moments in business in 2009'. The highlights include Direct TV using the late Chris Farely in ads, AIG's new CEO calling Congress a bunch of 'crazies' and botched credit card reform.

Take a look at the list and let us know what strikes a chord with you. After all, two very important things any small business owner or entrepreneur must have is skin as thick as an elephant's and a well-honed sense of humor.


We'd like you to get to know one of our leaders, Doug Allgood

Friday, December 25, 2009 by Laura Colar

Doug provides strategic planning and execution as they relate to technology initiatives for our clients, Doug Allgood. While Doug has extensive experience in technology architecture and design, product and portfolio management as well as business plan development and implementation – there is much more to know about the man who can train your IT director or help you develop your own proprietary technology.


Hobbies:

Doug is an all-around fan of outdoor activities, particularly those involving water. He enjoys kayaking, sailing and boating with his wife and children whenever possible.

Favorite Travel Destination:
Ah, the great American West. Doug prefers to road trip it to Denali, Yosemite, Olympics or Sedona.

Food he can’t live without:
Why, Starbucks of course! Pair the coffee with some almond M&M’s and you have Doug’s favorite snack.

Technology he can’t live without:
Doug hates to be one of the millions who profess addictions to their PDA’s but admits he’s thankful for his Blackberry Storm and the ease it brings to doing business.

Favorite read:
When reading can turn into a weekend getaway, Doug brings along books like, “The Carrot Chaser”, “What Would Google Do?” and “Who”.

In his own words, why he does what he does:
“I feel that I have been gifted with an innate ability to find solutions for difficult problems. Often times, technology has been the enabler of a solution.  Today, we might call this something like, innovative solutions. Working with businesses to grow revenue and improve their bottom lines is rewarding.  I have been blessed with the opportunity to work with some great coaches and mentors over the years as I have spent time at Fortune 500, multi-national and smaller high-growth companies.  My experiences in handling issues where the solutions were not achieving the anticipated results and managing through those challenges to get a goal or company back on track has kept me balanced and showed me where my true talents lie.”

Lowering the cost of doing business

Thursday, December 17, 2009 by Laura Colar
Yes, you guessed it. I have even more ideas on how to use a corporate or company blog as a part of a greater marketing strategy to manage day to day operations. Some of the biggest benefits to doing so can actually come from not trying to generate cash at all.

Here are some other uses that may not have crossed your mind yet:

A customer service tool
Your blog is already intended to be a way to relate to your customers or those you do business with - a conversation tool that humanizes the company and provides them with information of value, communicating that you care about them for more purposes than just making a buck. Turn the blog into an area where you can respond to the needs and issues your customers may be facing. Use it handle issues quickly with clear, concise communication.

Organic SEO benefits
The more content you put on the Internet, the more likely your company or organization will be found when people Google the types of services or products they're searching for. But the organic SEO benefits from your company blog could be enough that you could scale back on the money you might be paying to an SEO firm or, even stop outsourcing those efforts completely, freeing up those funds for other needs.

Market research, for free
I have said it before and it remains true, social media should be used to start a conversation with important people who affect your business. It should be a two way street with good information being offered up for nothing in return. However, you can also use it to gauge how your customers feel about your products or services. Invite them to share their opinions and comments on your blog. You can even use your regular readers as a focus group for the release of something new.

There you have it, three additional reasons to include blogging in your marketing strategy as a part of a greater business plan or strategy. You could even make blogging a part of new product development strategy. These are smart tactics that can lead to important savings.

Tweet your way to new sales leads

Saturday, December 12, 2009 by Laura Colar
How do you find and recruit new customers? Do you buy traditional advertising or offer special promotions for current customers to do recruiting for you? Do you rely on word of mouth from your most loyal followers?

Regardless of which strategy you have tapped to bring in new business - a clear approach must be identified concerning how you will put your company in front of customers and staying visible and top of mind for those making purchasing decisions.

Social media is steadily becoming a force to be reckoned with in terms of a marketing strategy plan. Using interactive mediums to connect with consumers and customers, encouraging their support of your brand is a valuable approach that is quick, inexpensive and effective.

This piece in Inc. positions Twitter as a resource to find and develop sales leads. How? One restaurant chain featured posted live links to coupons at specific locations where they wanted to see traffic spike. The real-time nature of Twitter increases the chance they'll actually be used.

Announce the release of new products on Twitter where you can also link to more details, post photos and best of all, instantly connect with customers to solicit feedback. Use the search function to see what people are saying about other products in your space, competitors or your company itself. How do key demographics perceive your industry? This is all valuable information you can quickly get a pulse on by being present on Twitter. And what better way to go after sales leads than to be equipped with the most recent conversations and information about your market?

Twitter also allows you to instantly connect with customers - find someone tweeting negative things about a product of yours? Tweet them back, in a friendly manner ask to know more about the issue they experienced and determine what you can do to correct it. You can actually solve a problem right as it happens. Imagine that.

So why not incorporate a Twitter campaign into your marketing strategy or possibly a product development plan or product development strategy? It can help to put a human face on your product or company, something today's business people and general consumers both crave. It can also encourage employee involvement, fostering feelings of goodwill toward the main operation as their voices are being given a platform from which to be heard.

And, bottom line is its free and you can spend as much or as little time 'joining the conversation' as you like.

A piece of news we're glad to hear

Saturday, December 12, 2009 by Laura Colar
Manufacturing is an integral part of our nation's economy. I think this can easily be forgotten as innovation in Silicon Valley continues to grow. And let's face it, any tech product or service, born of California is innately sexier and more interesting than the plant that manufactures the table my cup of Kona blend coffee currently rests on.

But that plant, highlighted in an Indy Star piece last week, has recorded a 10 percent growth in sales over the past year. Legacy Furniture Group is forging ahead, and their success is indicative of many other manufacturing operations across the country. The piece sites research from the Associated Press Economic Stress Index, a monthly analysis of the economic state of more than 3,100 U.S. counties, that shows  manufacturing counties have outperformed the national average since March.

Proving that, advances in technology may be more fun to discuss over drinks but much of our country's wealth and much of what could lead to a full economic recovery may still lie in manufacturing.

However, along with many other industries, manufacturing operations often struggle in areas of business planning or business strategy development. The industry's current position makes it an ideal time to analyze their financial models or get help with accounting. These manufacturing operations put people to work and help the economy function. They must be sure their processes and strategies are poised for success as they continue to proper slowly but steadily, in turn, putting America back to work.



How Should You Finance Your Business Today?

Sunday, November 22, 2009 by Glenn Dunlap
When serving as a part-time CFO for early stage companies, you are constantly looking forward, building business plans and financial models, and trying to determine the best way to provide working capital for the businesses. That job has become increasingly more difficult with the tightening credit standards at that banks and the uneasiness that most owners have about borrowing money.

This week's Indianapolis Business Journal has a great article in it, "Learning from '70's stagflation." It features several quotes from Andy Paine, former CEO of Indiana National Bank, who was part of the leadership team at the bank during the stagflation era. Here's an excerpt from the article.
 
[T]he stagflation era holds lessons for modern business and investors. Now, as then, highly leveraged companies struggled, while their debtless competitors enjoyed a huge market advantage. In both eras, successful companies kept their inventories low and stretched accounts payable and receivable as far apart as possible.

Paine remembers Indiana National concentrating on two concepts to “right the ship.” The bank dedicated itself to constant measurement of progress, moving to formal strategic plans for the first time. It also emphasized innovation by developing such new products as specialized loans collateralized on a company’s cash flow.

Some of the products weren’t especially profitable, but they helped keep customers afloat during troubled times—and cemented relationships that paid huge dividends in later years.

Bottom line, Paine said, is that stagflation taught Indiana National to recognize the signs of the times and how to restructure its business around them.

“You had to do business in a different way. You had to change,” Paine said. “The saddest thing is, we [always] really have a hard time learning, a hard time changing, even though we need to change.”

Indiana National not only recognized the signs and restructured their business, they did so and thrived. Are you recognizing the changes required in your business? Following the example of Indiana National, now is a great time to formalize your strategic plan and emphasize innovation to set your company far ahead of your competitors.

Jeff Chapman, Milestone's Marketing Cornerstone

Wednesday, November 4, 2009 by Laura Colar
Meet our marketing guru, Jeff Chapman. A runner, father and an avid photographer Jeff has been a welcome addition to our team of Indianapolis business consultants as a senior level advisor.

Buying a business or adding services? Jeff can help you create and plan for a new product, conduct marketing research and analysis, strategically bring said product to market or oversee your outsourced creative – streamlining your marketing efforts and managing your brand.

Jeff has worked for over twenty years in marketing departments where he regularly oversaw new product/service development, new product launches, brand identity and management campaigns and strategic planning/business development. His Indianapolis strategic planning extends to such companies as Thompson Consumer Electronics, Brightpoint, United Healthcare and the Indianapolis Motor Speedway.

Agency experience is another facet of Jeff’s resume setting him apart from other marketing experts. He has represented a vast array of clients in retail, manufacturing, health care, insurance, banking, distribution and technology.

This exposure to the marketing needs of both business-to-business and consumer companies gives Jeff a unique prospective that often provides our clients with a significant competitive edge.

Do you have a plan for a power outage?

Tuesday, November 3, 2009 by Laura Colar
There's a snow storm, a power outage. Your computers are fried, you lose your Internet connection and much more. Do you have a plan in place to ensure your business can continue operating smoothly even if disaster strikes?

Technology is a great enabler for small companies to grow top line revenue and improve margins. It also serves as the vehicle for many small businesses to deliver their products or services. A technology architecture that includes a diaster preparedness plan will allow a business to grow and its IT needs and capabilities to follow suit. In order to adapt to change and keep costs under control, organizations must have a clearly defined approach to technology infrastructure.

Many questions should surround purchasing or developing technology solutions including: do I have the right solutions to scale my business, am I getting the most value for my investment, can new technologies be applied to my business to improve profit margins and so on. Milestone asks these key questions, not only crafting a strategy to improve operations but assisting with implementation.

Providing small business owners with complete information concerning technology options can lead to more predictable costs, lower project risks and more successful business strategies. Milestone offers technology services spanning from providing an executive coach to educate/advise current IT staff, leading special projects or fulfilling the role of a CTO or CIO.


Meet the newest Milestone Advisor, Doug Allgood

Monday, November 2, 2009 by Laura Colar
Here at Milestone Advisors, we recently announced the expansion of our suite of services to encompass business consulting in the additional areas of marketing and technology.

The decision to do so has been made possible by several industry experts joining the Milestone team, one of whom is Doug Allgood.

The addition of Doug to the company will equip Milestone Advisors to provide strategic planning and execution as they relate to technology initiatives. Doug brings with him extensive experience in technology architecture and design, product and portfolio management, acquisition and integration of companies as well as business plan development and implementation.

Doug has held leadership positions at various corporations leaving substantial footprints in terms of positive change. At Ontario Systems LLC, Doug restructured their professional services division, brought 5 new products to market in less than 2 years, improved profit margins by 40 percent and left the organization with a new technology architecture in place to sustain future product development.

While Doug's past achievements are incredibly impressive, we are excited to witness the positive impact and results he will no doubt produce for our clients.

What Are the Best Businesses to Start Today?

Friday, July 3, 2009 by Glenn Dunlap
Inc. magazine recently published a list of the best industries in which to start a new business. Here are the Top 10 industries that they recommend:
  1. Candy
  2. iPhone Apps
  3. Health Care Technology
  4. Beer, Wine, Liquor Wholesale
  5. Software as a Service
  6. Home Healthcare
  7. Yoga Products and Services
  8. Technical and Trade Schools
  9. Fast Casual Dining
  10. Green Construction
If you are thinking of starting a business in one of these industries or even one not listed here, our Indianapolis management consultants would be happy to work with you to fully develop your business plan and financial projections as well as work with you to determine the capital structure you need and to secure your bank financing to start the project.

Considering the Start of a Franchise?

Friday, July 3, 2009 by Glenn Dunlap
Many small business owners have successfully started and operated franchises, many as their first foray into business ownership. Franchises have many great things to offer: recognizable brands and products, well-developed processes, training and support, aggregate purchasing programs, corporate and co-op marketing, and research for site selection are just a few of the potential offerings and benefits.

Earlier this week, however, I was reminded about some of the challenges of owning a franchise. The topic came up at a networking event that I was attending where one of our Indianapolis car dealers was lamenting the fact that, despite things going well for his dealership, his franchise was being pulled because the car company was limiting its dealers and opted to leave another dealer open due to seniority.

Think that threat was listed in the SWOT analysis of his strategic plan a few years ago? I guarantee you it wasn't. As Americans were purchasing new cars at record paces, I'm sure the last thing on dealers' minds was that they could lose their franchise if they were performing well.

Therein lies one of the risks of franchising - you often lack control of your own destiny. We've seen small examples of control in franchises. For instance, one restaurant franchisee wasn't allowed to play Rush Limbaugh in the dining room over the lunch hour for fear of upsetting liberal patrons. Never mind that it had proven very popular and had boosted business. Another was forced to honor corporate coupons for free ice cream that didn't require a purchase. The franchise didn't sell a thing while this promotion was going on and it nearly killed them.

But aside from what could be minor operating control resting in others' hands, much of your destiny relies on the health of the parent organization and the corporate owned stores. Whenever we provide consulting services to prospective franchisees, we always recommend spending ample time with current and former franchisees to get their impression of the health of the overall franchise. Some questions to ask are: What's their reputation? Have any franchises failed? How many? What are the reasons? How do they stack up against the competition?

We also recommend doing a complete market analysis, business plan and finance model of your own to support your decision to start the franchise. So if you're thinking about starting a franchise, don't just take the franchisor-provided information as the gospel. Do your homework and avoid partnering with a franchise that isn't performing well.

10 Questions for Every Leader

Thursday, June 25, 2009 by Jeff Lantz
If you are a leader, here are 10 great questions posed by Bill Taylor, the cofounder of Fast Company.  
  1. Do you see opportunities the competition doesn't see?  Or, are you out-thinking your rivals?
  2. Do you have new ideas where to look for new ideas? Consider looking at other industries for thoughts about new segments, products, etc.
  3. Are you the most of anything?  Your company (or product) can't be everything to everyone, so who is your target and what are you doing to separate yourselves in the eyes of your customer?
  4. If your company went out of business tomorrow, who would you miss and why?  Or put another way...what really matters?
  5. Have you figured out how your organization's history can help shape it's future?  Learn from the past and use it to evaluate future options.  
  6. Can your customers live without you?  If the answer is yes....right NOW would be a good time to figure out how to change that view, and quickly.  
  7. Do you treat different customers differently?  Remember, not all customers are created equal.  Focus on those that are core to your product and mission.
  8. Are you getting the best contributions from the most people?  Surrounding yourself with a team of advisors and having a sense of humility is critical.
  9. Are you consistent in your commitment to change?  Set your vision, manage your financial plan and be the constant driving force in your company.
  10. Are you learning as fast as the world is changing?  Simply stated, what are you doing to stay sharp?
As you think about these questions, how will you take your answers into your role within your organization?  Whether you are a CEO reviewing your business strategy, a CFO modifying a financial plan, or a manager developing a marketing strategy for a new product launch these are thought provoking questions are sure to get you thinking about your organization.

Bright Automotive

Thursday, June 4, 2009 by Glenn Dunlap
Milestone Client Feature
In January 2008, Bright Automotive launched from Colorado-based Rocky Mountain Institute, building on the work of a consortium of organizations, including Alcoa, Google.org, Johnson Controls and the Turner Foundation. In short order, the company has assembled some of the most experienced hybrid-electric vehicle engineers in the industry to help tackle the challenges of our economy, air pollution and diminishing oil supply. With its aggressive development plan, Bright Automotive has created, in less than 12 months, an all-new, plug-in hybrid electric concept vehicle call the IDEA, which operates on efficiencies of 100 miles per gallon. This two-seat delivery vehicle saves fleet customers an average of $3000 per year (per vehicle) to own and operate (based on $2/gallon of gasoline). The IDEA also produces one-third the emissions of a conventional van and is being promoted as a purpose-built solution for commercial and government fleets.

Previewed by fleet leaders and industry experts on April 8th, 2009, the IDEA was then taken to Washington, D.C. on April 21st for a special briefing with lawmakers, corporate leaders, energy industry experts, and Bright Automotive executives. The company and its CEO, John Waters, have made a media splash in 2009 with appearances on CNBC and Fox News, in addition to being featured in the Wall Street Journal, New York Times, Detroit Free Press, Fast Company Magazine, and recently in Forbes. The Anderson, Indiana start-up company has come a very long way in a short amount of time, accomplishing in a year what most companies in its industry can only achieve over several years.

Milestone Advisors’ has been privileged to work with Bright Automotive from the beginning.  As John Waters was forming the company, securing his operating facilities and hiring the first members of his executive team, Milestone managing partner Jeff Good was there to help set up the infrastructure necessary to handle rapid growth. Jeff was able to get things set up for the company very quickly. He made sure the company was ready to process payroll and provide health coverage to new employees, and also helped ensure the banking side was working properly. “The deep experience that Milestone possesses allowed the learning curve to be minimized. Jeff was able to step in as an executive of the company and fill the gap as a part-time CFO with a working model.”

With the company’s phenomenal growth and growing complexity, the company soon hired Jerry Bernier as its full-time CFO, and Milestone continued to supplement Bright’s accounting needs through a part-time controller arrangement with Ann Federwisch, who continues to play a role in the company’s accounting function.  As Jerry puts it, “we really didn’t have a need for a full-time controller, so Milestone was a logical solution.  It’s worked very well for us.”

Last month President Obama announced his goal to have 1 million plug-in hybrid vehicles on the road by 2015. Today, Bright Automotive is on track to begin mass production in 2012 with a goal to produce 50,000 IDEA vehicles annually and employ 5,000 people in the process. John Waters is a former General Motors engineer who believes his company is in an excellent position to succeed because Bright Automotive. He states the company has a “clean sheet approach to business and platform solutions”, giving the company a great advantage without the “bureaucracy associated with the fundamentals of a large corporation”.

Milestone Advisors helps start-up companies with their management accounting needs so entrepreneurs like John Waters can spend their time doing what they do best, growing their businesses.

The Year of the CFO? May It Never Be!

Thursday, March 12, 2009 by Glenn Dunlap
I was recently forwarded an article written in The Economist entitled "The Year of the CFO." The colleague who forwarded it to me thought that I would be encouraged because of the Part-Time CFO services that we offer through our Indianapolis business consulting firm.

After reading the article, I can see why he thought I would like it. It talked about how many CEO's would be replaced by CFO's from inside the company. How financial types will rule the board room. How companies will return to strong fiscal policies. However, the article didn't have the intended effect on me.

Now believe me when I tell you that I understand why things are headed toward tighter fiscal policies. Let's face it - when in a recession, you have to tighten the belt. That makes perfect sense and we provide that accounting advice to our clients daily. However, the article goes on to talk about how CFO's who are elevated to CEO's often look at everything through a financial or fiscal lense which may cause them to strip the company of talent and other valuable assets that will be needed to grow the firm.

Difficult times are not only the times to build your financial projections and eliminate costs, they are also the times to review your business strategy to determine what opportunities you have to grow your market share. There might be opportunities to extend your product lines, attract new customers, or broaden to new territories. Let's not forget, it might also be a great time to acquire a weakened competitor or to drive them out of business.

My point is that minding the expenses for your company is only one of your responsibilities as CEO. Use this time to get creative. Recognize that most other companies are feeling like they are against the ropes, too. Getting aggressive might just be your best tactic. Focusing on "below-the-line" expenses might just put you at risk of suffering that knock-out punch from a hungry competitor.

If you are unsure of how to develop your business plan, seek help from your trusted advisor. At Milestone Advisors, we serve our clients with Indianapolis business consultants who can help you with the most complex corporate strategy issues you might face.

Identifying the “Right” Venture Capital for your Company - Part II

Monday, February 2, 2009 by Jeff Good

Typical rounds in which venture capitalists invest include seed rounds, first rounds, second rounds and later stage rounds. When a company is seeking seed capital, it is still in a very early start-up stage. Usually these companies are just beginning to develop their business plan and need capital to prove out their concepts. First round companies are those that have already proved their concept and are ready to begin commercialization of their product or service. These companies usually have a sound business plan they intend to execute, have built a management team to lead the company, and have introduced their product or service to the marketplace. Second round companies are those that have enjoyed a successful introduction of their product or service and are now preparing for rapid growth. These companies usually have strong demand for their product, but might be lacking the collateral or credit history needed to acquire bank financing. They typically need capital to expand their distribution network and increase marketing activities. Finally, later round companies are successful ventures that have proven their business model on a large scale and are usually preparing for an initial public offering, a sale or other liquidity event.

The final step in evaluating potential venture capital providers is getting to know the individuals in these firms – not only the people making the funding proposal but those you will be working with after the deal is done. Are these people that you will get along with? Do you have the same business philosophies? Do they share your vision? How do they interact with their other portfolio companies? How do they act when things are going well? How about when things are not going well? Knowing this information is vital in selecting the right partner for your business. Don’t be afraid to ask a lot of questions, and be sure to talk with other companies that the firm has funded – both present and past. While most business owners view this relationship purely from a financial standpoint, the interpersonal aspects can make the difference between success and failure of the business.

Budgets for Small Business - Part I

Monday, February 2, 2009 by Tom Gabbert

Building and utilizing budgets is important for any business owner. Budgeting can help quantify targets to monitor the company’s progress or warn management of impending problems, thus improving a business’s overall chances for success. Simply put, a budget is a financial plan that reflects a business’s operational plan. It is critical, therefore, that budgets be created with a clear operating plan in mind which, in turn, should support the company’s long-range business plan. Below is a brief outline of the more common steps used in preparing an effective budget:

Budgeting Revenue

Although there may be exceptions for certain businesses, most companies start the budget process with sales volume, or revenue. In a nutshell, sales volume (e.g., the quantity of products sold or services provided) drives both revenue dollars as well as the variable costs of sales (i.e., the costs of activities and materials required to produce and deliver your product or service). Therefore, starting out the budget process with a carefully thought-out revenue projection will provide a framework for business planning (and budgeting) other operating costs.

In creating a revenue budget, it’s important to balance the company’s desire to achieve the budget with its ability to achieve the budget. By setting revenue goals that are reasonably achievable, given a solid effort by company management, a company can optimize its resource planning. A revenue goal that is too low may hamper a company’s ability to acquire the resources in time to effectively deliver products or services demanded by customers; a goal that is too high, on the other hand, may result in overly optimistic financial projections of cash flow, potentially creating an inability to meet the company’s financial obligations. The revenue goals should take into consideration expected recurring revenue, non-recurring revenue, new customers, and new or discontinued products, services or markets. A business owner should also consider the expected effects, if any, of external forces – e.g., local economic conditions, competition, industry developments – on the revenue budget.

Budgeting Variable Costs

Once you have established your budgeted sales volumes and revenues, the next step is to budget your variable costs. Variable costs are those costs that fluctuate with the volume of sales activity. They include not only the variable costs of sales (e.g., materials, labor, supplies, contracted services), but also variable sales and administrative costs (e.g., sales commissions).

Variable costs can often be budgeted by analyzing past relationships of individual costs to sales volumes or revenues and adjusting for anticipated changes (e.g., material or labor rate increases). Having said this, it is also important to consider the company’s practical ability to implement any significant plans based on the anticipated availability of special materials or specific skilled labor. Other "step variable" costs might include facilities and infrastructure costs that increase or decrease as a result of significant increases or decreases in sales volume. You may, for example, need to rent additional space to accommodate production for a significant new product or customer.

Everything Must Go?

Saturday, January 31, 2009 by Glenn Dunlap
I was perusing through my CD collection today and ran across the Steely Dan disc, "Everything Must Go." That seems to be a phrase that we're are seeing a lot these days, along with Liquidation Sale, Going out of Business, Must Sell Everything, Store Closing, and on and on...Pretty depressing if you dwell on the situation too long.

But I have to wonder, even though times are admittedly bad, could something have been done that would have reversed what seems as the "inevitable" for some of, or even many of, these companies that have met their demise?

The opening line in the song by Fagen and Becker says, "it's high time for a walk on the real side." They sing about a company that doesn't face up to reality until it's too late. How many of the companies around us  have failed to walk on the real side? Or are refusing to face those uncomfortable and even painful realities until it's too far gone? Based on what I see with many entrepreneurs, the chances are pretty good that it's quite a few of them.

Strategic Plan
Am I saying that every business can avoid failure? No, not at all. But I am saying that I don't think as many businesses should be falling prey to a weakened economy. The first thing that owners can do to avoid failure is to start with a strong strategic plan. In so doing, owners will have evaluated many different elements of their business from the company's strengths and weaknesses, opportunities and threats, core competencies, and guiding values. Refering back to the plans can help management navigate difficult waters.

Business Plan
The second way to avoid failure is to develop a solid business plan. The business plan outlines how the company plans to address its market opportunities, operate business on a day-to-day basis, and what the expected return is for owners. If the business plan is done well, owners will assess shrinking markets, encroaching competition, or declining interest in certain products or services and will adjust based on the findings.

Measure Performance
The final way to avoid failure is to measure performance against your plans. Paying attention to the details, having tough conversations, stepping back to look objectively at your business - in other words, thinking strategically about your business can help you avoid many pitfalls. And let's face it, a minor downturn here and there rarely kills a business. But string a few of those together without reacting and you'll be "dissolving your corporation in a pitcher of margaritas" like the characters in the song.

Fagen and Becker sing of a company that was beaten by its competitors, which many times happens. But as I see company after company going out of business, it appears to me that many of them are just beating themselves. Don't wait until your "sorry is sun is rising." Take the time to pull together your strategic and business plans. Monitor your performance and make the tough decisions if necessary. If needed, seek the help of a part-time CFO to help you make sense of what the numbers are telling you. But by all means, don't wait until you're the next CEO singing, "we're going out of business, everything must go."

Securing Financing for Your Business - Part II

Monday, January 19, 2009 by Jeff Good

As you can tell by now, being prepared is critical to anticipate the need for capital. However, adequate advance preparation will also help you answer many of the other critical questions that your banker will want answered. These questions might include:

  1. Why do you need funding? How will the capital be used to help your business?
  2. How much do you need and when?
  3. Do you have a realistic business plan and financial plan to generate funds to repay the debt?
  4. How strong is the management team? What is their experience managing and growing a company?

Sources of Funding

Picking the right source of capital is just as important to the business as actually receiving the money. Remember that lenders/investors will become "partners", in one form or another, in your business and will have different requirements, depending on the structure of the capital arrangement. Will they want an active voice in management decisions (e.g. a position on the Board)? What are their periodic reporting requirements and do you have personnel experienced enough to handle them? Will there be weekly meetings or status updates? Also, if you’re using debt, what is the interest rate on the loan and what impact will this have on profit margins and cash flow? While all of these requirements are not necessarily bad, they are often a necessary part of accepting funding from external sources and will, therefore, have an impact on your business. Some common sources of business financing are as follows:

  1. Traditional Bank Financing – Local banks and credit unions are a major source of small business financing. If you need a short-term loan, a single-purpose loan, or a seasonal line of credit, your local bank may prove to be the best source. Banks can also offer other types of bank financing for specific situations.
  2. Customer/Supplier Financing – Customers can often be sympathetic about your need to maintain good cash flow. In some cases they may be willing to pay up front for part or all of the services or products you supply. Or, they may respond to discounts for early cash payments that will free up cash for operating your business.
  3. Factoring or Accounts Receivable Financing – A company with cash flow issues can turn uncollected invoices into immediate funding by assigning its accounts receivables to a factor or agent. Factoring usually involves high interest rates or a deep discount for which the factor assumes all risks involved with collecting payment. Nevertheless, factoring may be an appropriate vehicle in certain cases.
  4. Working Capital Financing – This type of funding works like a line of credit that’s tied to your company’s receivables and/or the dollar value of your inventory. For example, you might request that your lender provide a 70% advance on qualified receivables or advance 50% of the value of your inventory.
  5. Economic Development Programs – Many federal, state and local government programs offer small businesses loans and incentive programs. The funding is typically administered through banks, business development districts, and the Small Business Administration. Often, special consideration is given to ethnic groups, women, veterans and companies located in designated urban and rural locations. Funding through these special programs often requires a great deal of documentation and may also require that the company provide certain tangible assets, primarily real estate or equipment, as collateral.